Interview everyone. Map the work. Know what AI should take.
Co-developed with the best brains from
How you use Plexo
Most of the work lives outside the system: a chat thread, a night-shift workaround, a person who just knows. Plexo interviews that knowledge, then maps it.
The interview
ACME Logistics/Processes
Search processes, people…Three interviews · stored by role, never by name
“I message Mike in Treasury on WhatsApp. That can delay the truck by 4 hours.”
Stored by role. Leadership does not see a name.
From this interview
The official path stops at the gate. The real path is a private thread to Treasury.
Field Operator · “That can delay the truck by 4 hours.”
How it works
The foundation
A voice agent talks to everyone at once, about 20 minutes each. It asks follow-up questions, chases the exception, and never gets tired on interview number 80.
A conversation, not a form.
So the ticket is closed in the system. Where was it actually closed?
In the group chat. I copy it over in the morning.
How long does the copying take?
The free audit
The audit is the interviews and the map. Five people on one workflow. No IT. Nothing else is required.
What the free week delivers
You pick the workflow → you get the map (and optionally the agent)
80 to 120 conversations at the same time. No scheduling, no facilitator, no meeting rooms.
When someone says the system is wrong, it asks what they do instead, and how long that takes.
Two roles describe the same handoff differently. That gap is usually where the work is being lost.
Findings come back aggregated and attributed by role. Management never receives names or recordings.
Before → With Plexo
Work we've shipped
Tech offboarding
32 voice interviews mapped 18 failure nodes. 24-week successor ramp became 6.5 weeks.
Logistics & fleet
34 bilingual interviews. Detention that was never billed, now timestamped and invoiced.
Landscaping operations
38 interviews across 4 depots. Unbilled change orders and idle weather days, captured.
Confidential by design
Plexo gives the team a safe place to name the work that wastes their day. The point is to clear the roadblock, not to score anyone.
Quotes in the report are attributed by role. Your data is never used outside your own diagnostic.
A firm interviews a few leaders and leaves a deck. Plexo's agent interviews everyone who does the work, maps how it actually runs, and we stay month to month so implementation does not stall.
A private conversation of about 20 minutes, by voice or text, about the day: tasks, tools, blockers. No preparation, no forms. People tend to be more candid than they are with a consultant in the room.
Interviews run in parallel, so the process map and the ranked roadmap are ready in days. We present them live.
No. No integrations and no logins. The agent talks to people.
No. Individual performance is not the output. Leadership receives aggregated bottlenecks and contradictions, attributed by role. Not names, not recordings.
We do, with your team. The roadmap names what an agent can own and what stays a human decision, and we work through it in order.
A decision-maker in the weekly review, one department to start with, and permission to talk to the people who do the work.
Five people on one workflow. You get the map and the hours. Implement the first agent yourself, ask us to, or keep the map.
Prefer to write? team@useplexo.com
Isidro Pasman
Bautista Silvano